Terms and Conditions

1. Definitions and Scope

1.1 These General Terms and Conditions of Sale (hereinafter the “T&Cs”) govern all contractual relationships between the client and:

The Time Cellar, a trade name operated by Arnaud Dekeyser, a sole trader registered with the Crossroads Bank for Enterprises under number 1023.109.181, whose business address is Avenue des Vallons 16, 1410 Waterloo, Belgium.

In this document, the terms “The Time Cellar”, “we”, “our”, or “the seller” refer to Arnaud Dekeyser operating under his trade name. The terms “you”, “your”, or “the client” refer to any natural or legal person purchasing goods or requesting services from The Time Cellar.

1.2 The term “goods” refers to watches and/or jewelry, as well as any accessories such as boxes, certificates, documents, straps, tools, or any other items directly or indirectly related to the retail trade of watches and jewelry in specialized stores (NACEBEL code 47.770).

1.3 Any order, purchase, or reservation, whether made remotely (internet, social media, telephone) or in person, implies full and unconditional acceptance of these T&Cs. These T&Cs are available upon request and are automatically provided in the event of a sale or transaction.

1.4 The seller reserves the right to modify these T&Cs at any time. The applicable terms are those in force on the date of the order, communicated to the client, and remain valid for the duration necessary to fulfill said order.

1.5 Products are described as accurately as possible. However, photographs are not contractually binding. The Time Cellar cannot be held responsible for errors or omissions, nor for any differences in perception.

2. Prices

Prices are expressed in euros and include all taxes (VAT included), excluding processing and shipping costs. Prices may change without prior notice but remain those applicable at the time of order confirmation. No retroactive adjustment will be applied.

3. Availability

Our product and pricing offers are valid as long as they are communicated directly to the client, subject to availability.

In the event of unavailability after order confirmation, The Time Cellar undertakes to inform the client as soon as possible, by email or any other provided contact method.

In such case, the order will be canceled and, if payment has already been made, the full amount will be refunded within a reasonable time, at no additional cost to the client.

4. Payment

Payment is made by SEPA bank transfer or in cash within the legal limits applicable in Belgium (€3,000).

No product will be shipped or delivered before full payment of the total amount due. Ownership of the goods shall remain vested in The Time Cellar until full payment of the purchase price, including any applicable fees or extras, has been received.

If The Time Cellar has reasonable grounds to suspect fraud, regardless of the payment method used, the transaction may be suspended. No delivery or refund will be made until verification by the competent authorities has been completed.

5. Orders and Reservations

5.1 Orders may be placed via direct exchanges (appointments, events), online platforms (social media, marketplaces or, where applicable, the website), messaging or email.

5.2 An order is validated after written confirmation (message, email, pro forma invoice) and receipt of full or partial payment.

5.3 A watch may be reserved for a maximum period of 1 month upon payment of a deposit ranging from 10% to 20% of the total price. This deposit qualifies as earnest money: in case of withdrawal, it will not be refunded, unless expressly agreed otherwise in writing.

5.4 In case of non-payment of the remaining balance by the agreed deadline, we reserve the right to retain the deposit and put the product back on sale without further compensation.

5.5 The Time Cellar reserves the right to request proof of identity, proof of address, proof of ownership of any goods offered in trade or for sale, or any other document reasonably necessary to verify the legitimacy of a transaction.

Failure to provide the requested information may result in the cancellation or suspension of the transaction.

5.6 Upon request, The Time Cellar may provide a sourcing service consisting of searching for a specific watch or piece of jewellery on behalf of the client.

Unless otherwise agreed in writing, the agreed purchase price includes the sourcing service.

The Time Cellar undertakes to use reasonable efforts to locate the requested item but does not guarantee its availability.

Once the client has confirmed acceptance of a sourced item in writing and any agreed deposit has been paid, the order becomes binding.

5.7 Where the client offers a watch or related item as part of the payment, the agreed trade-in value is conditional upon inspection by The Time Cellar.

The client warrants that:

• they are the lawful owner of the goods
• the goods are authentic
• the goods are free from any lien, pledge, financing agreement or third-party claim
• the goods have not been reported lost or stolen

Should the inspection reveal any undisclosed defect, missing accessory, non-authentic component or discrepancy with the description provided, The Time Cellar reserves the right to revise the trade-in value or cancel the transaction.

6. Delivery

6.1 Methods of delivery

The Time Cellar offers two delivery methods:

Secure shipping via carriers such as DHL, FedEx, Ferrari, UPS, or postal services (international registered mail), according to the client’s choice.
In-person collection by appointment only, provided that the full amount has been paid in advance.

The delivery method is agreed upon at the time of the order. Delivery is considered completed when the goods are delivered to the client at the specified delivery address, or collected by the client directly from The Time Cellar.

6.2 Processing times:

Once the order is confirmed and payment validated, The Time Cellar undertakes to prepare the shipment within 1 to 3 business days.
This timeframe may vary depending on the delivery location and logistics availability. Delays attributable to the carrier shall not give rise to compensation.

6.3 Shipping costs and risk coverage:

Shipping costs are communicated by email prior to dispatch and vary depending on the carrier, destination, and level of insurance selected.

The Time Cellar shall carefully prepare every shipment and arrange insured transportation.

For transactions with consumers, the risk shall pass upon physical delivery of the goods to the client or to a person designated by the client, in accordance with applicable Belgian and European legislation.

For business-to-business transactions, unless otherwise agreed in writing, the risk shall pass when the goods are handed over to the carrier.

6.4 Taxes, customs, and destination charges:

The client is solely responsible for the payment of any local taxes, customs duties, or additional charges related to the receipt of goods in their country.
The Time Cellar disclaims any responsibility for such obligations.

6.5 Receipt and inspection:

Upon receipt, the client or any designated third party must immediately inspect the goods.

In case of missing, damaged, or altered parcels, the client must make clear reservations with the carrier and notify the seller within 24 hours of receipt, with supporting evidence (photos and/or videos).

Any damaged parcel must be refused and not signed for.

6.6 If the client refuses delivery without legitimate reason, The Time Cellar reserves the right to charge any costs incurred, including transport, insurance, customs, storage or return shipping expenses.

7. Returns & Complaints

Any complaint must be addressed by email to info@thetimecellar.com or via the contact form if available.

7.1 Right of withdrawal (distance sales only):

The client has a 14-calendar-day withdrawal right from receipt of the product, in accordance with the Belgian Code of Economic Law.

7.2 Returns are at the client’s expense and must include the unworn product, all accessories, documents, protections, packaging, without any signs of use or excessive handling.

7.3 In case of depreciation, The Time Cellar reserves the right to apply a reduction of up to 30% of the refunded amount.

7.4 Refunds will be processed within 14 days following receipt and inspection of the returned item.

7.5 This right does not apply to in-person sales.

7.6 Upon receipt, the client must immediately inspect the goods. Any non-conformity, visible defect, or damage must be reported without delay, preferably in writing and supported by evidence (photos or videos).

7.7 Notification and return conditions:

Without prejudice to transport risk provisions, any claim regarding damaged or non-conforming goods must be made within 14 calendar days of delivery.

The client must return the product concerned, all associated accessories (box, links, certificate, manual, service documents, etc.), in the exact condition in which it was delivered.

Failure to comply with this deadline or to return a complete set will result in the goods being deemed compliant and accepted without reservation.

7.8 Handling defective products:

After inspection and subject to compliance with the above conditions, The Time Cellar will, at its discretion, replace the product, repair it, or provide a partial or full refund.

The chosen solution will depend on the nature of the defect and product availability.

7.9 Costs borne by the client:

Unless otherwise agreed, return shipping, packaging, insurance, and reshipping costs are borne by the client, including any applicable taxes or import duties.

8. Warranty

8.1 All pre-owned watches are covered by a 12-month warranty against mechanical defects or hidden defects, unless stated otherwise.

8.2 The warranty excludes normal wear and tear (straps, glass, crowns, etc.), damage caused by improper use, water, shocks, magnetic fields, and interventions by unauthorized third parties.

8.3 In case of a claim, the client must provide the original invoice and return the product for inspection. The Time Cellar may then repair, replace, or partially or fully refund the product.

8.4 The warranty shall become void if the product has been modified, opened or repaired by a third party not previously approved by The Time Cellar.

8.5 Variations in daily timekeeping performance within the tolerances generally accepted by the watch industry, the certifications or the brands shall not constitute a defect covered by the warranty.

9. Intellectual Property

9.1 All content published by The Time Cellar, including texts, visuals, descriptions, photographs, layouts, product sheets, and graphic elements, is protected by copyright and, more generally, by intellectual property laws.

Any reproduction, modification, distribution, transmission, or exploitation of such content, in any form, is strictly prohibited without prior written authorization from The Time Cellar.

The website may also contain elements protected by third-party intellectual property rights (for example trademarks, visuals, or descriptive content provided by partners or manufacturers). No license or authorization is granted for their use. The trademarks, logos and brand names of third-party manufacturers remain the exclusive property of their respective owners and are used solely for identification purposes.

10. Applicable Law and Jurisdiction

In the event of a dispute, the seller undertakes to seek an amicable solution prior to any legal proceedings.

These T&Cs are governed by Belgian law. In case of dispute, the courts of the judicial district where the business is located, namely Brabant Wallon, shall have exclusive jurisdiction, unless an amicable settlement is reached beforehand.

10.1 To the fullest extent permitted by law, The Time Cellar shall not be liable for any indirect, incidental or consequential loss, including but not limited to loss of profit, loss of opportunity, business interruption or reputational damage.

10.2 The Time Cellar shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruptions, customs delays, acts of government, war, terrorism, pandemics, cyber incidents or failures of communication networks.